Please complete the entire form and include pictures of the battery compartment and wiring and any supporting videos
Your Name: * Name of Person who ordered the car (if different to you): Email *
Phone Number: * Purchase order number or invoice number: *
If unknown, please provide the email and postal address used when you purchased the car
**For Non Kidz Auto Cars please advise where you purchased it from, the make and model of car and provide a photo of it for us. Please note we may not have the parts compatible for your Ride-On** Please give a brief explanation of the fault: Please provide a photo Accepted file types: jpg, jpeg, mp4, png, mov, avi, mpeg-2, mkv, wmv. Before we proceed, lets do some standard checks of your Ride-On Check all plugs are securely plugged in
To do this, look underneath the seat or under the bonnet at the wiring. One at a time, unplug each plug and check inside the plug for any bent pins or a build up of dust or dirt. Firmly plug the plug back together
Charge the car for the recommended time
If unsure of the recommended time, please charge for 8 hours
Does the charger light turn from red to green while charging? * Select Yes No N/A
If your charger does not have a light, please put N/A
Unplug the charger from the car and turn the car on * Select Yes No
Does the car turn on?
Please answer the following questions Has the car worked since new? Select Yes No How long has the fault occurred for Do the lights turn on? Select Yes No Does the music module turn on? Select Yes No
There is a voltage meter on the music module which is located near the radio and USB. It is a red number that displays about 10 seconds after you turn the car on.
What number does the music module display? Does the car drive forward when the pedal is pushed? * Select Yes No Does the car drive in reverse when the pedal is pushed? * Select Yes No Does the car drive forward with the remote? * Select Yes No Does the car drive in reverse with the remote? * Select Yes No Does the car turn left and right with the remote? * Select Yes No How long does the car drive for? * Does the car abruptly stop or slow down to a stop while operating? * After a stop what does the music module indicate? *
When the car stops, does it restart without having to manually turning off then on after 20sec of stopping? * Select Yes No