Workshop Kidz Auto Workshop Thank-you for taking the time to complete the following details. So that the team can get your Ride-On up and running as quickly as possible, please complete the form with as much information as possible. After you complete the form and push submit a member of our technical team will be in contact with you shortly. We need to understand a little bit more about your order and your Ride-On Please charge your Ride-On overnight (or a minimum of 8hrs) before going through the following questionsYour Name:* Your Phone Number:* Your Email Address* Name of person who ordered the Ride-On (if different to you) Email address of person who ordered the Ride-On (if different to you) When was the Ride-On purchased?* MM slash DD slash YYYY What is the make and model of your Ride-On?* Just to let you know, that while we stock a huge range of Ride-On spare parts, but we might not have the one right for your Ride-On. But we will try our best.Purchase order number or invoice number:* If you aren't sure of the order details, please provide the postal address that you would have used when placing your orderDid you purchase the Ride-On from Kidz Auto?*SelectYesNoWhere did you purchase the Ride-On from?* We have a couple of questions that will help us to diagnose the issue you are experiencingIs this the first time you are using the Ride-On?*SelectYesNoNAHave you just assembled your Ride-On or had it for a couple of days and not able to get it working? In as much detail as possible, please let us know what issue you are experiencing with your Ride-On:Please remember to add details about specific areas of the Ride-On not working, at what point it isn't working, how long you have been experiencing the issue for.Please attach photos or videos showing the issue you are experiencing: Drop files here or Select files Accepted file types: jpg, jpeg, mp4, png, mov, avi, mpeg-2, mkv, wmv, Max. file size: 128 MB. If you aren't sure what to send through, please send a photo of the Ride-On itself along with a photo underneath the seat.Are the all the plugs under the seat connected*SelectYesNoNATo do this, look underneath the seat or under the bonnet at the wiring. One at a time, unplug each plug and check inside the plug for any bent pins or a build up of dust or dirt.While charging your Ride-On does the light on the charger turn from red to green?*SelectYesNoNAIf your charger does not have a light, please put N/ADo the head lights turn on after you turn the key in the ignition?*SelectYesNoNAAfter you turn on the Ride-On Car check to see if both headlights light up.Does the music turn on?*SelectYesNoN/AAfter you turn on the Ride-On Car check to see if the music plays.On a full charge how many minutes drive time do you have with your Ride-On? If your Ride-On is only stationary, please put N/ADoes the Ride-On drive forward when the accelerator pedal is pushed?*SelectYesNoNAAfter you turn on the Ride-On Car place the Ride-On in forward and hold the accelerator.Does the Ride-On drive in reverse when the accelerator pedal is pushed?SelectYesNoNAAfter you turn on the Ride-On Car place the Ride-On in reverseand hold the accelerator.Does the Ride-On drive forward with the remote?SelectYesNoNAAfter you turn on the Ride-On Car place the Ride-On in remote control and drive the Ride-On forwardDoes the Ride-On drive backwards with the remote?SelectYesNoNAAfter you turn on the Ride-On Car place the Ride-On in remote control and drive the Ride-On backwardDoes the Ride-On turn left and right with the remote?SelectYesNoNAAfter you turn on the Ride-On Car place the Ride-On in remote control and turn to the right and leftCharge the Ride-On for the recommended time, unplug the charger and turn the Ride-On on, wait 20 seconds and take note of the numbers displayed on the music module. There is a voltage meter on the music module which is located near the radio and USB port. It is a red number which will display about 10 seconds after you turn the Ride-On When driving the Ride-On what is the number displayed on the music module while the Ride-On is in motion. If your Ride-On is only stationary, please put N/A Δ
